D- customer service records

For this section you can refer to the booking procedure - because when once this has been completed the REP now have a customer record

Another example is the REP Club questionnaire

There is also a general questionaire sent out to all customers on their database

We do not have access to any other customer service records

C - customer service procedures

These are the procedures that you can refer to:

Booking procedure - use the screen dumps
on-line booking procedure
customer complaints procedure
accident report procedure
risk assessment - health and safety procedure
evacuation procedure


C3 - you need to suggest two or more improvements that could be made to customer service procedures

1. Announcements regarding evacuation procedures prior to a performance
2. Customer comment forms - at present there is no printed format
3. Is the online procedure effective or can you suggest any improvements?

C - customer service procedures

These are the procedures that you can refer to:

Booking procedure - use the screen dumps
on-line booking procedure
customer complaints procedure
accident report procedure
risk assessment - health and safety procedure
evacuation procedure