These are the procedures that you can refer to:
Booking procedure - use the screen dumps
on-line booking procedure
customer complaints procedure
accident report procedure
risk assessment - health and safety procedure
evacuation procedure
C3 - you need to suggest two or more improvements that could be made to customer service procedures
1. Announcements regarding evacuation procedures prior to a performance
2. Customer comment forms - at present there is no printed format
3. Is the online procedure effective or can you suggest any improvements?
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